Mulhouse, France (September 9th, 2020) – In March 2020, at the onset of the COVID-19 pandemic, MI-GSO | PCUBED offered its services pro bono to the GHR-MSA Emergency Department, working alongside frontline healthcare workers to manage the evolving outbreak.
“Overall, the service provided clearly lived up to expectations,” said Dr. Marc Noizet, Head of the Emergency Department at GHR-MSA. “If we had not had the human resources available, the size, scope, and results of lessons learned would not have been the same.”
The GHR-MSA emergency service is composed of 300 medical workers, a call center, and a fleet of ambulances. MI-GSO | PCUBED were initially asked to provide a traditional approach to crisis management plans and change management. This plan meant no operational involvement whatsoever.
However, as the pandemic worsened, GHR-MSA needed a crisis management team to be included in operations. MI-GSO | PCUBED reached out to 1,000 of their Project Management Office (PMO) professionals in France. 10 volunteers rose to the challenge of working on the frontline alongside healthcare workers and patients.
“We were very surprised to see that there are many similarities,” said Ahlem Zenina, a PMO professional working on the case. “There are the same organization, communication, and project structuring issues.”