Delivering business value requires transformation – changing what individuals do and how they do it. Successful transformation begins at the top. Change must be clearly articulated and the transformation journey intentionally led.
Edgar Schien, PhD
Leadership is the ability to step outside the culture to start evolutionary change processes that are more adaptive.
Professor Emeritus at the MIT Sloan School of Management
Author: Organizational Culture & Leadership
Each transformation journey is unique – requiring an emphasis on individual transition. Stakeholder assurance activities, focused on the individual and the collective, ensures change management tactics remain effective, measuring and calibrating throughout their change journey to achieve optimal effectiveness.
We have broken the transformation journey into three distinct phases, Define, Accelerate and Reinforce, allowing you to tailor the approach to your organization with the appropriate information, timed for where they are at in their journey.
Define the Change and Align Leaders
An essential first step focuses leaders on the change target and the value to be delivered. Our adaptive approach begins with rapid change management mobilization that includes analysis and workshops to bring executive leadership, the program team, change team, and key stakeholders together to define and align around the change target and journey.
- Why is the change important?
- What is the value being delivered?
- How is the change impacting the people?
- How is the change impacting organization?
- How will the change be embedded and sustained?
- What knowledge and capabilities are required to shift behaviors?
- Is the organization ready for the change?
Change management planning workshops then elaborate the change journey. We partner with you to tailor comprehensive change management approach – seamlessly integrated with project delivery – that embeds and sustains new ways of working into your organization.
Lead the change and accelerate adoption
Effective change leadership is complemented by a structure that delivers and embeds new capabilities. With the destination defined and the path set, leaders must embrace their role in the transformation process. Across the organization, employees will take their cues from their immediate leaders. Each leader must be able to reinforce the change definition as well the case for the change… and model targeted behaviors.
Effective change leadership is complemented by a structure that delivers and embeds new capabilities. With the destination defined and the path set, leaders must embrace their role in the transformation process. Across the organization, employees will take their cues from their immediate leaders. Each leader must be able to explain why the change is occurring, reinforce the change definition, and then model targeted behaviors.
We assure effectiveness of change tactics, adjusting communications and stakeholder re-engagement tactics to drive the evolution of stakeholder learning and adoption. Our approach delivers success and value early to establish commitment, build momentum, and accelerate the path to adoption and ultimate value realization.
Reinforce the change and Transition
Successfully driving adoption requires the ability to flex and adapt as stakeholders work through their individual journey from initial awareness of the change to adoption of the new way of working. Throughout the project, the change team monitors all aspects of the change and manages the cadence of stakeholder communications and reinforcement activities. Tactics and messaging are adjusted to address identified gaps and effectively lead each stakeholder on their respective journey.
Transition begins early to ensure a seamless hand off – operational owners are actively involved in change management activities during the project to develop their change leadership capabilities. Mechanisms to reinforce and sustain the change following the project are established and operationalized prior to closing the project. Operational owners assume longer-term measurement of value realization.
By partnering with MI-GSO | PCUBED, you gain access to a global team of over 1500 committed professionals driven by excellence and the delivery of value. We work closely with you to shape and lead your business transformation; accelerating adoption and embedding the new ways of working required to achieve your strategic objectives.